Our Company
About Bass-OK
We are a car rental company founded on 17.03.2022. Our passion lies in providing you with top-notch car rental services. With our dedicated team and modern vehicles, we are always available to meet your mobility needs.
FAQ
1. How do I make a reservation with BASS-OK GmbH?
Making a reservation is easy! You can book a rental car through our website by selecting your desired pickup and return dates, location, and vehicle type. Alternatively, you can also contact our customer service team for assistance with your reservation.
2. What documents do I need to rent a car?
To rent a car, you’ll need a valid driver’s license, a major credit card in the renter’s name, and a government-issued ID. International customers may require additional documentation, so be sure to check our Rental Requirements page for specific details.
3. Can I modify or cancel my reservation?
Yes, you can modify or cancel your reservation. Simply log in to your account on our website or contact our customer service team for assistance. Please review our cancellation policy for any applicable charges.
4. What is included in the rental price?
Our rental prices include standard insurance coverage, basic roadside assistance, and unlimited mileage for most rentals. Additional services, such as GPS navigation and child safety seats, are available for an extra fee. Refer to our Pricing and Services page for detailed information.
5. Do you offer airport pickup and drop-off services?
Yes, we provide airport pickup and drop-off services at select locations. When making your reservation, be sure to specify your flight details so we can ensure a seamless experience for you.
6. What is your fuel policy?
We provide our rental cars with a full tank of fuel. You’re expected to return the vehicle with a full tank to avoid any refueling charges. If you return the car with less fuel, refueling charges will apply.
7. How does insurance work for rental cars?
Our rental cars come with standard insurance coverage. However, additional coverage options are available for purchase to provide added peace of mind. Review our Insurance Options page for more details.
8. What if I encounter issues with the rental car during my trip?
In the event of any issues, contact our 24/7 roadside assistance hotline for immediate help. Our team will guide you through the necessary steps to resolve the situation.
9. Can I rent a car for a long-term period?
Yes, we offer long-term rental options tailored to your needs. Please reach out to our customer service team to discuss your requirements and receive a personalized quote.
10. How do I return the rental car?
Returning the rental car is simple. Just bring the vehicle back to the designated location at the agreed-upon time. If you need to extend your rental period, please contact us in advance to make arrangements.